Texas Roadhouse

Reviews about Texas Roadhouse

• 1 / 5

  By Shannon F.
  Steak was 50% gristle and fat. My steak was cooked the way my husband requested his steak to be cooked. Never brought my drink
  Talk about RUSHED? I just wanted out. Won't go to this location EVER AGAIN.
  NOT real sure what they took off my bill. Still cost over $60 for fat, improperly cooked food -
  Texas Roadhouse.... PAY ATTENTION.
  March 04, 2017
• 1 / 5

  By Katie McCarthy
  First off, my boyfriend found stuff in his water so our waitress(Sherri who was fantastic!) took it back without any hesitation. Now, before she was able to come back for me to say thank you, the "food runner" Jasmine came out with our food. Before I even start with this girl, out salad bowls were empty with our saucer plate on top of them waiting to be cleaned off the table. Instead of her putting the food down and taking our bowls she stared at us with the worst look for us to pick them up which she proceeded to practically throw our plates at us and didn't put them on the table because that was too much for her to do, SHE SLAMMED OUR PLATES DOWN IN FRONT OF US. As we sat there holding our salad bowls she asked if we needed anything. My boyfriend politely said "A1 please" and she walked off. SHE WALKED OFF AS WE WERE HOLDING OUR SALAD PLATES!!!!!! By that point I was beyond angry. I walked up to the greeter desk and asked for the manager which the owner Keith came out and introduced himself. I let him know about the water incident and proceeded to tell him about Jasmine's attitude problem and how she obviously can't stand being around people. He apologized and said he would take care of it. He brought out another water for my boyfriend I guess as a "just in case" precaution. But as I looked for this girl Jasmine she was not talked to or anything and she still proceeded to give multiple tables attitude as I watched her. When I sat down at our table my mom took a bite out of her chili which she spit back out because it was ice cold. We let Sherri know who was amazing again and brought out a new bowl of chili almost burning hot. We got our bill and nothing was done about the cold chili or the awful attitude from Jasmine. I don't mind paying full price for good service and great food but both were lacking today. As we walked out he owner Keith and his staff were standing around upfront and not one person said have a great day or bye. This is literally the only bad experience I have ever had by any Texas Roadhouse and I can tell you it will be the last. This was beyond awful. I have decided to take my complaint to corporate and allow them to deal with the situation because apparently the only person who didn't lack anything was Sherri. Sherri, you rock and you're amazing! Keep up the great customer service. Jasmine, you shouldn't work with the general public and if you hate your job that much then get a desk job where you don't have to deal with anyone.
  February 05, 2017
• 2 / 5

  By Wanda Pinkett
  My husband took me out for a nice dinner and we had a waitress by the name of Ellen. I don't know if catering to my husband instead of us both made her feel like she was going to get a better tip or what but. Let her know when his wife is happy as well as him by a waitress it makes us both want to come back.
  She needs to be trained on this.
  Upset customer.
  
  Seaford Delaware Roadhouse
  May 26, 2016